Terms and your privacy
Terms of Use, Data Protection and Privacy Policy of the Bristol & Bath Green Pages website
At Bristol & Bath Green Pages we take your right to privacy very seriously. This stuff is pretty dull but it provides a framework for us to make sure that we treat your information properly, that you know what we do and that our stuff has some protection. Please read on for more details about our Terms of Use and Privacy Policy.
TERMS OF USE
Copyright, Trademark and Website content
All copyright, trademarks and all other intellectual property rights in all material or content provided on the Bristol & Bath Green Pages website belong to Bubble Consultancy Bristol Limited (our company)*. Visitors are encouraged to download material for personal use, though no right, title or interest in any download is transferred by such downloading. Bristol & Bath Green Pages must provide permission for the use of any material, trademark or other prior to its placement in the public domain by parties other than Bubble Consultancy Bristol Limited. In reality, we will be pretty flexible about this stuff - please talk to us!
Online transactions and refund policy
Bristol & Bath Green Pages uses the PayPal secure payment gateway to handle online transactions. PayPal is one of the UK’s leading providers of card checking and authorisation systems. These systems have been developed over several years, use state-of-the-art technology, and undergo regular scrutiny from PayPal⿿s banking partners to ensure that they conform to high standards. The PayPal gateway uses online live authorisation of cards (no storage of details) over an SSL encrypted (secure socket layer) link. All card details entered on our website go through both off-line (PayPal: expiry date and hot card server) and online (Banks: hot card server, sufficient funds, authorisation) to prevent use of stolen or lost cards on our site.
Bubble Consultancy Bristol Limited will refund any transactions found to have resulted from an error made by us. If you believe that your card has been used fraudulently please contact your card issuer and Bubble Consultancy Bristol Limited immediately: info@bristolgreenpages.co.uk 0870 486 6435.
Website traffic
When you browse the website, we may automatically collect non-personal information about you, such as the type of internet browser you use or the website from which you linked to our website. You cannot be identified from this information - it will only be used to assist us in providing an effective service on the website. It will, for example, enable us to assess which parts of the website are most popular and make sure that the website meets the needs of many diverse visitors.
Contacting us and your details
When you use our website, you may choose to contact us by sending an email using the ‘Contact Us’ section of the website. We will use your email address to respond to your query. We may also keep a note of your query to help us improve the website. We would also like to retain your email address in order that we can provide you with details about those of our activities which we think may be of interest to you from time to time. If you do not wish us to use your email address to contact you in this way please tell us in your email.
Links to other sites
Our website may from time to time contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information from them. This privacy policy applies solely to information collected by this website.
Virus checking
Reasonable steps have been taken to protect the website by the use of anti-virus software. But, we make no representation that the website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the website or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the materials. We will not be liable for any loss of content or material uploaded or transmitted through the website. We do not accept any liability for any losses or damages caused by or through accessing our website.
Cookies
The website does not currently use ‘cookies’ (small text files that reside on your computer that would enable you to set individual preferences for present and future use of our website). We have not incorporated these into our website as we believe that they are unnecessarily intrusive and decrease website accessibility.
DATA PROTECTION AND PRIVACY POLICY
Bubble Consultancy Bristol Limited (’we’ or ‘us’) is registered, under the UK Data Protection Act 1998, to collect and process data. We will deal with any personal information that you provide to us when you use our website in accordance with the provisions of UK data protection laws. The name and address of the Data Controller is shown in the ‘Contact Us’ section at the foot of each page.
In addition, we will not do anything that is likely to cause offence or be annoying - we don’t like it ourselves so why do it to our lovely customers?!
How we collect your information
We collect the personal information (e.g. name, address) you provide when you apply to us for any of our products and services and which is provided by you from time to time. We will also collect information about you when you register to use the services provided on this website. Bubble Consultancy Bristol Limited does not collect ‘Sensitive Data’ as defined by the Data Protection Act.
How we use the information we collect
The information will be included within our information database system and maintained within paper files where appropriate. The information will be used for a number of purposes which are outlined here:
- To manage the services we provide to you and to administer and manage your record(s)
- To improve and develop the products and services we offer
- To respond to any query that you may raise with us about your relationship with us
Does anyone else share the information?
Bubble Consultancy Bristol Limited has no plans to make its mailing list/database available to any third party other than for the purposes of communication. That is, we will only provide information to, for example, our mailing house or customer feedback people. Bubble Consultancy Bristol Limited does not sell its mailing list to other organisations.
Security of information submitted
We look after your information by having in place appropriate levels of security which take into account the nature of the information and the harm that might result from a breach of security. In addition:
- We do not capture information about you that is excessive in relation to the purposes for which it is processed
- We do not keep information for longer than is necessary and we will take steps to keep it up to date and accurate.
Please note that we may retain records for a time after discontinuing our service to you to resolve any subsequent queries and to comply with legislative requirements.
Your Rights
You have certain rights under Data Protection Act in relation to the information we hold about you and these are outlined below:
- The right of access to personal data held on you (Subject Access Request) - please write to Bubble Consultancy Bristol Limited, PO Box 2668, Bristol BS3 9BL. Please note that a fee will be payable as permitted by the Data Protection Act - currently £10 per request (per individual).
- The right, by notice in writing, requiring us to cease, or not begin, processing personal data where processing it is causing or likely to cause unwarranted substantial damage or distress save as provided for by the Data Protection Act.
- The right to require us not to use information about you for the purposes of direct marketing. Direct marketing means the communication by whatever means of any advertising or marketing material which is directed to you. We provide you with the facility to opt out from receiving direct marketing from us as part of our communications.
- The right, by notice in writing, requiring us to ensure that no decision taken by or on our behalf which significantly affects you is based solely on the automated processing of your information for the evaluation, for example, of your creditworthiness, reliability or conduct.
Amendments to the Bubble Consultancy Bristol Limited Privacy Policy
We reserve the right to change our privacy policy from time to time. If we decide to change our privacy policy, we will post those changes on our website so our users are always aware of what information we collect from them, how we use it, and under what circumstances, if any, we disclose this information to third parties.
* Company number 5839592; VAT registration number 885723579
Last updated August 2006.